Shipping policy

Shipping policy

Service area

During our pilot launch, we accept online orders only for delivery addresses in Alberta, Canada. Orders to other provinces, territories, or countries cannot be completed at checkout.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and holidays. You will receive an order confirmation after checkout and a shipping confirmation when tracking is available.

Third-party fulfillment and shipping origin

Products may be fulfilled by third-party suppliers and may ship from outside Canada. Items in one order may arrive in separate packages at no additional shipping charge.

Delivery estimates

Most Alberta orders are expected to arrive within 8–18 business days after processing. These are estimates, not guarantees. Carrier delays, weather, customs, remote destinations, and high-volume periods can extend delivery times.

Import charges

We do not currently collect import duties or brokerage fees at checkout. Customs authorities or carriers may assess applicable import taxes, duties, or brokerage charges at delivery. The customer is responsible for these charges unless the product page or checkout expressly states otherwise.

Tracking

Tracking may take several business days to update after shipment. Contact us through the Contact page if tracking has not updated for 7 business days or if the order is materially overdue.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if a correction is needed. Address changes are not guaranteed after fulfillment begins.

Lost or damaged packages

Report a damaged package or an order marked delivered but not received within 7 days. Include photos for damage claims. We will review the carrier and supplier records before offering an appropriate replacement or refund.