Shipping policy

Shipping policy

 

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and holidays. You will receive an order confirmation after checkout and a shipping confirmation when tracking is available.

Delivery estimates

Most Canadian orders are expected to arrive within 8–15 business days after processing. These are estimates, not guarantees. Carrier delays, weather, remote destinations, customs, and high-volume periods can extend delivery times.

Tracking

Tracking may take several business days to update after shipment. Contact us through the Contact page if tracking has not updated for 7 business days or if the order is materially overdue.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if a correction is needed. Address changes are not guaranteed after fulfillment begins. Additional costs caused by an incorrect address or refused delivery may be deducted from any refund.

Lost or damaged packages

Report a damaged package or an order marked delivered but not received within 7 days. Include photos for damage claims. We will review the carrier and supplier records before offering a replacement or refund.

Split shipments

Items in one order may arrive in separate packages at no additional charge.